These General Terms and Conditions govern the contract between the guest and CVM HoliWeb di Vito Cito for accommodation bookings made through this website.
1. Booking and Conclusion of the Contract
A binding contract is finalized at the moment the guest completes the booking process through our online booking engine and receives a formal confirmation email.
2. Tourist Tax
In addition to the room rate, the Municipality of Locorotondo requires the payment of a local tourist tax. The tax is €1.50 per person, per day, for a maximum of 5 consecutive days (subject to exemptions provided by municipal regulations, e.g., for children under 12 years of age). This tax is not included in the room rate and must be paid directly at the property, preferably in cash.
3. Payment Terms
To confirm a booking, guests must pay a 30% deposit. The remaining balance is due at the time of check-in. Payments can be made via Stripe, PayPal, Satispay, Nexi, Apple Pay, Google Pay, WooCommerce Payments, or direct Bank Transfer.
4. Cancellation Policy and Refunds
A full refund of the deposit, or any amount paid at the time of booking, will be issued if the guest cancels the reservation at least 14 days before the scheduled check-in date. No refund will be granted for cancellations made after this period.
5. Check-in and Check-out
Check-in: From 3:00 PM to 10:00 PM. Upon check-in, all guests must present a valid ID card or passport, as required by Italian law.
Check-out: By 10:00 AM.
6. House Rules
Pets are not allowed. Smoking is strictly prohibited inside all indoor areas. Guests are held financially responsible for any damage caused to the property or its furnishings during their stay.
7. Dispute Resolution (ADR)
In the event of a complaint, we invite you to contact us directly at [email protected], and we will do our best to resolve the matter amicably. In accordance with the EU Directive on Alternative Dispute Resolution (ADR) and the Italian Consumer Code, consumers have the right to use recognized bodies for out-of-court dispute resolution. Should a dispute not be resolved amicably, the competent jurisdiction shall be the Court of Bari, Italy, unless the guest is acting as a consumer, in which case the mandatory jurisdiction of the consumer’s place of residence or domicile shall apply.
